Returns and Exchanges

Custom Orders, Large Orders, and Non-Returnable Items

  • Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
  • Through-hole LEDs and surface-mount LED chips cannot be returned if the package has been opened.
  • LED bulbs, fixtures, and other LED products or accessories can be returned if opened.
  • Customized or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.